Effective Verbal De-Escalation

In effective verbal de-escalation, one must first recognize how the brain processes highly stressful events or environments. From here, we will explore how the brain’s ability or inability to process emotions can escalate into an identifiable crisis.

With the use of verbal and nonverbal communication skills, a six-step process will be explored for an array of different scenarios. In this workshop we will explore different techniques, strategies, and tactical implications of both clinical and nonclinical experiences.

By including person centered and trauma informed care, participants will have a better understanding of how the mind processes a crisis and ways to effectively deescalate.

Coffee, juice and light refreshments will be available starting at 9am.

A certificate of completion will be provided to all participants that complete the session. The certificate can be used to apply for CEUs for various disciples such as social work, peer certification and more.

Trainer:

Rebecca Elsing, MA CAGS QMHP

COORDINATOR, TRAUMA RESPONSE TEAM

Rhode Island Medical Reserve Corps